Cancellation & Refund policy

 

Credit Card Bookings Terms & Conditions :
(In order to avoid credit card frauds, guests are requested to note the following.)
For bookings made using a credit card the following documents will have to be produced at the time of Check In: 
1-A) For a guest making a booking for himself using own Credit Card:
The credit card used to make the booking is necessary to be produced at the time of Check-in.
 1-B) For a guest making a booking for another person using own Credit Card:
If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.
 In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Reception.
  2) At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
  3) In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.
  4) In case of erroneous / inadequate / misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation.
  5) Guests are required to carry a valid identity proof and produce the same at the check in.
Please bring along with you the same identity proof you have entered while booking for verification at the hotel. 
Cancellation Policy for any confirmed booking: 
14 days in advance to the date of arrival – one night cancellation charge.
7 days in advance to the date of arrival – No Refund.
Advance once paid will not be Refunded or Adjusted with any other booking.
Management reserves the right to change, alter or modify the above package without any prior intimation
Refund Policy:
  1) In case of refund, bank transactions charges will be deducted above cancellation charges.
  2) In case of credit card transactions, refund will be done only to the same credit 
Please Note:
Some packages and rates may have different booking policies which will be mentioned along with that particular package or rate.
No cancellation or refund for the booking during 20th Dec and 10th  Jan.
Other Policies
Pet Policy: Pets are not permitted in the Hotel.
Smoking Policy: Only permitted in designated areas of the Hotel. 
Please note all rates, where ever seen, are based on availability and are subject to change without notice.
ALL GUESTS ARE REQUIRED TO PRESENT PROPER PHOTO IDENTIFICATION UPON CHECK IN. (The identity proof would include a valid Driving license / voter identity card / PAN card, etc. Valid Passport is mandatory for all Foreign guests)